Frequently Asked Questions

What are the technical requirements for online courses?

For a PC:
The minimum connection speed is 56K modem (40kbs) RAM: Sufficient memory to run system software and browser Browser: Microsoft Internet Explorer 5.0, 5.5, 6.0, 6.1; Netscape 6.1, 6.2 Display: 800 x 600 (16 bit) Processor: Pentium II, 233 MHz Operating System: Windows 2000, XP, 98

For a Macintosh:
The minimum connection speed is 56K modem (40kbs) RAM: Sufficient memory to run system software and browser Browser: Microsoft Internet Explorer 5.0, 5.5, 6.0, 6.1; Netscape 6.1, 6.2 Display: 800 x 600 (16 bit) Processor: G3, 233 MHz Operating System: MacOS 9.2, MacOS 10.1

What is the fee to take an online course?

The cost for an ONLINE class for GHAR members is $25 for a 3 hour course and $40 for a 6 hour course. The cost for a non-member is $50 for a 3 hour course and $80 for a 6 hour course.

How do I purchase an online course?

Visit the Online Continuing Education – RE Campus page and click on the appropriate link. This will take you to the RE Campus Store.

Under “RE Campus Store” on the left-hand side of the page, go to “Real Estate” and navigate to “Continuing Education.”

Scroll down to the list of courses. Click on the course you would like to purchase. This will bring you to the "Product Detail" page, which contains a description of the course.

On the “Product Detail” page, click on the "Add to Cart" link to purchase the course.

To return to the catalog to select additional products, click on a link in the REcampus Store area on the left of this page. If you are done shopping and wish to place your order for the item(s) listed, click on the "Checkout" button.

What is your refund policy?

Refunds will be applied only if not more than one lesson following the course tutorial has been completed. This policy is valid for 12 months from the original date of purchase.

Is my credit card transaction/sale secure?

Yes. We use Secure Socket Layer (SSL) to encrypt all of your personal information, including credit card number, name and address and SS#, so that this information cannot be read as it is transmitted online.

Once I register for an online course, can I start it immediately?

Yes. The online enrollment process includes credit card verification. In under a minute, you are approved to start your desired online course(s). You will receive an e-mail confirmation for your records and you may begin the course immediately following registration or at any time you choose.

Must I complete the online course in one sitting, or can I log off and come back to it later?

Your online courses are engineered to "remember" where you left off, so you can return to a given section at a later time. We suggest using the navigation buttons, including the EXIT button, provided in the online course so that this feature works properly. The next time you enter your course you will be presented with a textbox asking if you'd like to return to the bookmarked page.

Is technical support is available?

Yes. Please call the Technical Support Hotline at 888-213-5124 if you are encountering difficulties such as the following: you're having trouble getting your course to run, graphics are not visible on your screen, your computer crashes while running the course, or you have other system-type problems. Technical Support is ready to assist you Monday through Friday from 8:00 am to 9:00 pm CST; Saturday and Sunday from 8:00 am to 7:00 pm CST.

What if I have questions about content in a course?

When you register for a class, an enrollment confirmation email will be automatically sent to you. This email will contain contact information for the course instructor. Instructors are available via email to answer any of your questions. GHAR's instructors' goal is to answer any emailed question within twenty-four hours. If you have not received a response in an appropriate amount of time, contact Gina Micelotta.

Am I required to work through the tutorial?

Can I return to the tutorial?

You will only be required to move through the tutorial one time for each title you chose. After completing the tutorial, the student will still have access to it by clicking the Help button.

If I am enrolled in multiple courses, can I bypass subsequent tutorials after completing it in the first course?

What is a PDF?

"PDF" stands for portable document format. According to the Adobe® Web site, a PDF is a "universal file format that preserves the fonts, images, graphics and layout of any source document, regardless of the application and platform used to create it. Adobe® PDF files are compact and complete and can be shared, viewed, and printed by anyone with free Adobe Reader® software.

Why are PDFs included in the course?

PDFs are the best way to ensure that critical information, such as a student affidavit, can be displayed in a readable format on the student's machine. In some instances, some course content, such as a contract, may be available to the student as a PDF.

How can I find out if I have the Adobe Reader® on my computer?

In the tutorial, you are able to test your system to determine whether or not the appropriate version of the software is currently installed. If the Reader® software is already on the student's computer, a PDF will open that contains a brief confirmatory.

What happens if I do not have Adobe Reader® on my computer?

If you do not have the Reader® software, you will be directed to the appropriate websites for free downloads.

Do I need to print and sign the affidavit?

Yes. Once you finish your course, you must sign the affidavit and return the original to the Greater Hartford Association of REALTORS®, Attention: Education Coordinator, 433 South Main Street, Suite 106, West Hartford, CT 06110. Once the affidavit is received a certificate of completion and continuing education certificate will be mailed to you. This is your proof that you completed the course and would be provided to the State of Connecticut audited your continuing education history.

How are the courses organized?

The online courses are organized into units. Each unit is made of up a series of lessons. In the online courses, students can view and select the units and lessons for their course from the "Classroom" or "Study Plan" links. In order to fully complete a course for Connecticut continuing education credit, you must complete all lessons in a unit before being able to access the unit exam.