Keybox Rules & Information

eKEY Authorization Code Feature

You can now request an authorization code from within the eKEY app which is useful if you are moving your eKEY service to a new phone.

Obtain an authorization code from Mobile SupraWEB:

  1. On your smartphone, navigate to supraweb.suprakim.com. If the eKEY app is installed, you may also select the SupraWEB icon.
  2. Enter your key serial number, PIN, and select your association/MLS from the dropdown list.
  3. Select Login.
  4. Select Authorization Code. The authorization code is emailed to your email address on file with your association/MLS.

 

Obtain an authorization code from SupraWEB:

  1. Go to supraekey.com.
  2. Select Login to SupraWEB.
  3. Login to SupraWEB. First-time login requires registering and setting up a user ID and password, entering your key serial number, PIN, and selecting your association/MLS.
  4. Select Authorization Code. The authorization code is displayed and is also emailed to your email address on file with your association/MLS.

 

Authorize eKEY App:

The easiest way to enter the authorization code into the eKEY app is to open the email on your smartphone and click on link. This opens the eKEY app and automatically enters the authorization code for you. Otherwise you can manually enter the authorization code.

Tip! The authorization code for the current eKEY app is a 10-digit alphanumeric code containing the letters A through Z and the numbers 2 through 7. If the character looks like an O, it is the letter O and not a zero, and if it looks like an I, it is the letter I and not the number 1.

    1. Open the eKEY application.
    2. Tap Activate eKEY.
    3. Enter the authorization code.

 

eKEY Resources

Please visit the eKEY Resources page for support, guides, the eKey User Manual and how-to videos.

Pricing

The cost for the Bluetooth iBoxes is $35 per box to lease yearly or $110 each to purchase. To lease a box, please have the iBox BT LE and eKey Software Sub-Lease/License Agreement signed by the broker. 

The cost for the eKEY is now a $25 activation fee + Key service fee (if already not paid) and the iBox BT LE and eKey Software Sub-Lease/License Agreement by the broker.

If you have any questions, please call Member Services at 860.561.1800 or email us at ghar@gharonline.com