Keybox Rules & Information

NEW eKEY Authorization Code Feature

No more worrying about getting your authorization code! You can now request an authorization code from within the eKEY app. This is useful if you are moving your eKEY service to a new phone or if you receive a 9B0D error which can happen if your eKEY gets out of sync with the server.

To obtain an eKEY authorization code from Mobile SupraWEB:

  1. Select the SupraWEB icon from within the eKEY app (on the 2nd page of icons), or navigate to on your smartphone.
  2. Enter your eKEY serial number. The eKEY serial number can be found at the top of the eKEY home page.
  3. Enter your 4-digit PIN.
  4. Select your Association/MLS from the dropdown list.
  5. Select Login.
  6. Select Authorization Code. The authorization code will be emailed to your email address on file. If you don't receive the email, contact your Association/MLS to verify the email address on file.

**Mandatory Keybox Exchange Has Concluded**

The cost for the new Bluetooth iboxes is now $35 per box to lease yearly or $110 each to purchase. To lease a box, please have the iBox BT LE and eKey Software Sub-Lease/License Agreement signed by the broker. 

The cost for the eKEY is now a $25 activation fee + Key service fee (if already not paid) and the iBox BT LE and eKey Software Sub-Lease/License Agreement by the broker.

If you have questions, please call Member Services at 860.561.1800 or email:



Supra Instructional Videos:
How to open an iBox BT LE with iPhone 4s, 5 or 6
How to Open an iBox BT or BT LE with Android